Privacy Policy

How Pete The Sweep Collects, Uses and Protects Personal Information

Last updated: 14 July 2026

1. Who We Are

Pete The Sweep is an independent chimney sweeping, stove installation and chimney services business operating across Brighton, Hove and surrounding areas of Sussex.

For data protection purposes, the person or business responsible for deciding how your personal information is used is:

2. Personal Information We May Collect

Depending on how you contact or use the business, we may collect:

• Your name.
• Your telephone number and email address.
• Your home, property or service address.
• Details of the service or work you are enquiring about.
• Messages, correspondence and appointment information.
• Photographs, documents or files that you choose to send.
• Details about fireplaces, chimneys, flues, stoves or access arrangements.
• Quotations, invoices, payment and transaction records.
• Customer feedback or reviews that you provide.
• Technical information such as IP address, browser type, device information and website activity, where collected through hosting, security or analytics tools.

Please do not send sensitive personal information unless it is genuinely necessary for the service you require.

3. How We Collect Your Information

We may collect personal information when you:

• Submit an enquiry through this website.
• Contact Pete The Sweep by telephone, email, text message or WhatsApp.
• Ask for a quotation or book a service.
• Provide information during a property visit.
• Send photographs or documents relating to proposed work.
• Pay for a service or receive an invoice.
• Leave a review or provide customer feedback.
• Browse this website, where essential security, server logs or optional analytics technologies are used.

4. Why We Use Personal Information

5. Who We May Share Information With

Pete The Sweep does not sell personal information. Information may be shared only where reasonably necessary with:

• Website hosting, email, cloud storage, security and IT service providers.
• Payment processors, banks, accountants or bookkeeping providers.
• Suppliers, subcontractors or other tradespeople involved in requested work, where necessary and appropriate.
• Insurers, professional advisers or legal representatives.
• Public authorities, regulators, courts or law-enforcement bodies where disclosure is legally required.
• A purchaser or successor if the business is sold or transferred, subject to appropriate safeguards.

Service providers are expected to handle personal information securely and only for the agreed purpose.

6. International Transfers

Some technology providers may store or process information outside the United Kingdom. Where this occurs, reasonable steps will be taken to ensure that an appropriate legal safeguard is in place, such as an adequacy regulation or approved contractual protections.

7. How Long We Keep Information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, insurance and dispute-resolution requirements.

8. How We Protect Personal Information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These may include password protection, access controls, secure website connections, security software, backups and limiting information access to people who genuinely need it.

No internet or electronic storage system can be guaranteed to be completely secure. Customers should avoid sending unnecessary confidential information through ordinary email, text message or website forms.

9. Cookies and Website Technology

This website may use essential cookies or similar technologies needed for security, administration and basic operation. Optional analytics, advertising or other non-essential technologies should only be used in accordance with applicable consent requirements.

More information about the technologies used on this website should be provided in the separate Cookie Policy.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information.
• Ask for inaccurate or incomplete information to be corrected.
• Ask for personal information to be deleted.
• Ask for the use of your information to be restricted.
• Object to certain uses of your information.
• Receive information you provided in a portable format, where the right applies.
• Withdraw consent at any time where processing is based on consent.
• Complain about how your information has been handled.

These rights are not absolute and may depend on the reason the information is held. Identity may need to be confirmed before responding to a request.

11. Complaints

Please contact Pete The Sweep first if you have a question or concern about the use of your personal information. The business will try to resolve the matter promptly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

12. Links to Other Websites

This website may contain links to external services such as Checkatrade, TrustATrader, Facebook, Instagram, Google or other third-party websites. Those organisations control their own websites and privacy practices. Pete The Sweep is not responsible for the content or privacy policies of external websites.

13. Changes to This Privacy Policy

This policy may be updated when services, technology, suppliers or legal requirements change. The latest version will be published on this page with an updated revision date.